The Monte-Ore service is structured according to basic service levels, based on your specific needs.
It is particularly suitable for solving all the problems related to the management of technological infrastructure, according to the areas of interest described below.
The subscription consists of the purchase of a prepaid minimum package (min. 10 hours) of professional services, providing access to 4IT Solutions’ support services, either remotely or directly on-site at your offices.
Guaranteed intervention on weekdays within 8 working hours from the warning of the request or according to a schedule in the following time slot:
Urgencies (2h remotely and 4h on-site) are excluded and will only be processed if a System Engineering Availability service contract is active.
SERVER, STORAGE, NETWORKING AND FIREWALL
The aim of the service is to provide advice on new technologies that could be implemented in the customer’s infrastructure with the following skills:
The duration of the Support activities requested by the customer, whether performed remotely or On-site, will be deducted from the Monte-ore service, as provided from the contract.
In case of on-site intervention, if the intervention time is equal to or higher than four hours, the trip is charged on 4IT Solutions. Otherwise, the cost of travelling to the geographical area in which to operate, will be charged on the client.
The price of the service is the purchase quota of the number of service hours required (minimum 10).
The professional services of 4IT Solutions help IT departments of companies of any size to accelerate implementation time, reduce related risks and maximize return on investment.
4IT Solutions offers qualified and certified staff with proven experience in providing appropriate advice and developing the necessary integration processes for the adoption of the required solution.
Our consultants have experience not only in the field of virtualization and can thus help our numerous customers in many IT fields, through tested and certified methodologies.