What consequences could bring an unexpected slowdown or blockage of core business systems or programs? No doubt it would cause serious damages to your company’s economy and reputation.
When such situations occur, the incident is even more critical to solve, both technically and economically, especially if you do not have the expert technical support and, in particular, on non-working days.
The availability service is guaranteed from 6:00 am to 7:00 pm, on weekdays and holidays (including Saturdays, Sundays, local and national holidays during the week).
Interventions are articulated on the following service levels:
The service has been specifically designed from 4IT Solutions to ensure the availability of an expert System Engineer, able to manage 2nd level criticalities and blocking damages, which may concern the technological infrastructure, in particular to the following layers:
The service is provided, according to different needs, remotely with remote assistance or directly On-Site.
The professional services of 4IT Solutions help IT departments of companies of any size to accelerate implementation time, reduce related risks and maximize return on investment.
4IT Solutions offers qualified and certified staff with proven experience in providing appropriate advice and developing the necessary integration processes for the adoption of the required solution.
Our consultants have experience not only in the field of virtualization and can thus help our numerous customers in many IT fields, through tested and certified methodologies.