4IT Solutions offers you a system for collecting, classifying and managing support requests to all the users of your technological infrastructure, managed by 4IT in its own infrastructure.
The management approach of each request is compliant to ITIL regulation, which allows to coordinate the response time, resources and the resolution method of each ticket request in the best way.
The system categorizes and historicizes information, providing a statistical control base which allows to identify recurrent problems and providing footprints of the resolution approaches already used.
Besides, it is planned for parameterized rules for client’s update regarding the progress or resolution of the reported problem.
The service is guaranteed on weekdays, in the following time frame:
A dedicated phone number is available: +41 91 800 00 01
The remote support focuses its telephone intervention in a time frame of 15 minutes in order to solve the anomaly or provide, if possible, the indications to migrate the malfunction caused by the incident.
After this period, the service requires the intervention of the 2nd level IT specialists who will take charge of the activities, respecting the Best Effort timing.
Urgencies (2h/4h remotely) are excluded and will only be solved if a System Engineer Availability service contract is active.
The service price is represented by a fixed monthly fee and the activation cost (one-off)
The professional services of 4IT Solutions help IT departments of companies of any size to accelerate implementation time, reduce related risks and maximize return on investment.
4IT Solutions offers qualified and certified staff with proven experience in providing appropriate advice and developing the necessary integration processes for the adoption of the required solution.
Our consultants have experience not only in the field of virtualization and can thus help our numerous customers in many IT fields, through tested and certified methodologies.