Privacy Policy

4IT Solutions Sagl (hereinafter "4IT" and/or “Data Controller”), considers privacy and protection of personal data an important topic of its business. For this reason, it processes personal data both in accordance with the federal law on data protection (LDP, June 19th 1992) and according to the provision of EU Regulation 679/2016 or GDPR, General Data Protection Regulation.

We therefore invite you, before communicating any personal data to the Owner, to read this Privacy Policy carefully because it contains very useful information on the protection of the user’s personal data (hereinafter “Interested”).

SECTION I

1.      Data Owner

4IT Solutions Sagl based in Gravesano, Via Grumo n. 31, website www.4itsolutions.com (hereinafter “website”), operates as the data owner and can be contacted at privacy@4itsolutions.com or at +41 91 800 00 00.

2.      The data being processed

4IT Solutions collects and/or receives information regarding the interested party, depending on its decisions, such as:

Category of data

Typology of data

Personal data

Name, surname, physical address, nationality, province and municipality of residence, telephone and/or mobile number, fax, email address/es

Banking data

IBAN and bank/post office data (except credit card number)

Telematics traffic data

Log, IP address, geographical origin, language, operating system, device (PC, tablet or smartphone), browser and all other add-ons used.

Origin of the visitor (Facebook, search engine or link from a website)

Information on visitor behaviour on the website (see also Section V on Google Analytics and HubSpot)

 

4IT Solutions processes users' personal data exclusively in compliance with current data protection regulations. This means that user data is processed only in the presence of a legal authorization, i.e. especially when the processing of data is necessary or required by law to provide our contractual services, there is a user authorization, but also on basis of our legitimate interests (i.e. the interest in the analysis, optimization and economic management and security of our online offer pursuant to art. 6 para. 1 lett. f. GDPR), in particular in the number measurement of users reached, in profiling for advertising and marketing purposes and for the collection of access data and the use of the services of third-party suppliers.

SECTION II

1.      Purpose of the processing

Personal data will be processed by 4IT Solutions for the following purposes:

  • Registration request and contact requests and / or information material;
  • Management of the contractual relationship: to the preliminary activities and consequent to the purchase of a service and / or a product, the management of the relative order, the supply of the service itself and / or the production and / or shipment of the purchased product, the relative billing and payment management, the handling of complaints and / or reports to the assistance service and the provision of assistance, fraud prevention and the fulfillment of any other obligation deriving from the contract;
  • Allow the navigation of the Site and the provision of the owner's services, in addition to the strictly connected purposes and / or tools necessary for the fulfillment of the contracts stipulated with the interested party;
  • Sending the newsletter you have signed, without the possibility of unsubscribing from the list of recipients by selecting the appropriate link in each message; 

Under no circumstances will 4IT Solutions resell the personal data of the interested party to third parties nor use them for undeclared purposes.

2.      Security measures

4IT, in line with the provisions of Recital 49 of the GDPR, treats, even through its suppliers (third parties and / or recipients), the personal data of the interested party related to the traffic to a strictly necessary and proportionate extent to ensure the safety of the networks and information, namely the ability of a network or information system to resist, at a given level of security, unforeseen events or unlawful or malicious acts that compromise availability, authenticity, or integrity and confidentiality of personal data stored or transmitted.

The data is stored in computerized, electronic, and - residually - paper archives, with full assurance of security measures.

The Owner will promptly inform the Data Subject, if there is a particular risk of data breach, without prejudice to the obligations deriving from the provisions of art. 33 of the GDPR concerning notifications of personal data infringement.
The legal basis of these treatments is compliance with legal obligations and the legitimate interest of 4IT to carry out processing related to the protection of corporate assets and site security and 4IT Solutions systems.

3.      The profiling

The personal data of the interested party may also be processed for profiling purposes (such as analysis of the data transmitted and the services / products selected, propose advertising messages and / or commercial proposals in line with the choices made by the users themselves) exclusively in the event that the interested party has provided explicit and informed consent. The legal basis of these treatments is the consent given by the interested party prior to the treatment itself, which can be revoked by the interested party freely and at any time (see Section III).

4.      Communication to third parties and categories of recipients

The communication of the personal data of the interested party may also take place in relation to third parties and / or recipients whose activity is necessary for the performance of the activities pertaining to the relationship established and for responding to specific legal obligations (based on art. 6 paragraph 1 letter b) GDPR or based on legitimate interests in the economic and effective management of our company based on art. 6 para. 1 letter f. GDPR), such as:

Categories of recipients

Purposes

4IT Solutions Sagl

Administrative, accounting and contractual fulfillment obligations

Third party suppliers

Provision of services (assistance, maintenance, delivery / shipment of products, provision of additional services, providers of electronic communications networks and services) connected to the requested service

Credit and digital payment institutions, banking / postal institutions

Management of receipts, payments, reimbursements related to the contractual service

External professionals / consultants and consulting companies

Fulfillment of legal obligations, exercise of rights, protection of contractual rights, recovery of credit

Financial administration, public bodies, judicial authorities, supervisory and control authorities

Fulfillment of legal obligations, defense of rights; lists and registers kept by public authorities or similar bodies based on specific legislation, in relation to the contractual service

Subjects formally delegated or with a recognized legal title

Legal representatives, curators, guardians, etc.

The owner does not transfer the personal data of the interested party to countries where the GDPR is not applied (countries outside the EU) unless specifically indicated otherwise for which the user will be informed in advance and consent will be required if necessary.

 

SECTION III

1.      If the interested party does not provide his identification data as necessary for the execution of the requested service

The collection and processing of personal data is necessary to process the requested services as well as to provide the service and / or supply the requested product. If the interested party does not provide the personal data expressly provided for as necessary within the order form or the registration form, the Owner will not be able to follow up the treatments related to the management of the requested services and / or the contract and the services / products connected to it, nor to the duties that depend on them.

2.      If the interested party does not consent to the processing of personal data for commercial promotion activities on services / products other than those purchased

In the event that the interested party does not give his consent to the processing of personal data for these purposes, said processing will not take place for the same purposes, without this having effects on the provision of the services requested, nor for those for which he already has given his consent, if requested.

In the event that the interested party has consented and should subsequently revoke it or oppose the processing for commercial promotion activities, your data will no longer be processed for such activities, without this involving consequences or effects detrimental to the Data Subject and to the services required.

3.      How we treat the data of the interested party

At the time of contact with 4IT Solutions (personal, form on the website or via e-mail), the user's data is processed in order to process contact requests and their processing in accordance with the art. 6 para. 1 letter b GDPR.

By visiting the website, registering or modifying the data and clicking on the checkbox after entering the data, the user authorizes the processing, use and transmission of his / her data within the scope of the objectives described in this information note on privacy.

The personal data communicated by the user to 4IT Solutions as part of the request and / or order are processed for the purposes of the order process, any other practices and the management of the guarantee, services and administration. Furthermore, they can be processed for marketing and market research purposes.

Personal data will be kept for as long as they are necessary for the legitimate purposes for which they were collected, except in the event that the user explicitly expresses the desire to remove them.

In any case, 4IT will keep the data for the period of time foreseen and admitted for the fulfillment of contractual, administrative, fiscal or judicial obligations, which may remain even after the termination of the contract.

The user can at any time revoke the consent to collect, process, use and transmit your data to third parties by written notice addressed to 4IT Solutions Sagl, Via Grumo 31, CH-6929 Gravesano, or by sending an email to privacy@4itsolutions.com. Revocation does not affect the legitimacy of the processing carried out from the time of the revocation consent.

 

SECTION IV

1.      Cookies

On the website, 4IT Solutions uses so-called "cookies". Cookies are small text files that are saved on the user's hard drive and store the settings and data exchanged with the 4IT Solutions system in the user's browser. In this way, it is no longer necessary to provide certain data on the next visit and the offer on the Internet becomes easier to use and more effective, so as to be able to identify the user on subsequent visits. Cookies do not contain information that can directly identify individual users. Furthermore, the analytical tools used by 4IT Solutions «Google Analytics» and «HubSpot» also use cookies.

The website uses cookies of the following types:

  • temporary cookies (temporary use)
  • persistent cookies (use limited in time)
  • third-party cookies (from third-party suppliers).

Temporary cookies are automatically deleted when the user closes the browser. This mainly concerns session cookies, which store the so-called session ID, to which it is possible to associate different requests of the user's browser carried out in the same session. The user's computer is recognized when the user visits the website again. 4IT Solutions uses this type of cookie to ensure the functioning and functionality of its website. Session cookies are deleted when the user disconnects or closes the browser.

Persistent cookies are automatically deleted after a different default period depending on the type of cookie. 4IT Solutions uses this type of cookie to improve the usability of the page by storing specific user settings.

Third-party cookies are cookies set and implemented by third parties. 4IT Solutions uses this type of cookie for advertising purposes.

If the user does not consent to the use of cookies, he can completely disable the use of cookies in his browser settings. You can also delete cookies manually or automatically. The user can also configure the security settings of his browser in order to refuse the acceptance of third-party cookies. By disabling cookies, some features of the website may no longer work. By renouncing these measures and using the website, the user declares his consent to the use of cookies.

2.      Google Analytics

The 4IT Solutions website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses cookies to analyze the use of the website and allow 4IT Solutions to produce reports on the activities carried out on the website. The information generated by the cookies concerning the use of the 4IT Solutions website is generally transmitted and stored on a Google server in the USA. Google complies with the data protection regulations of the EU-U.S. Privacy Shield "and is registered in the EU-U.S. program Privacy Shield »of the US Department of Commerce (for more details on the EU-U.S. Privacy Shield and individual registrations, visit https://www.privacyshield.gov/welcome).

In case of activation of the IP anonymization on the 4IT Solutions website, the IP address of the Google user is abbreviated within Switzerland or the Member States of the European Union or in the other States of the Space Agreement European economy (depending on the counterfactual situation). Only in exceptional cases, the IP address is transmitted to a Google server in the USA in its complete form and shortened there. Google uses this information on behalf of 4IT Solutions, to evaluate the use of the website by the user, to prepare reports on website activity and to provide other services related to the use of the website and the Internet in relation to 4IT Solutions as manager of the Internet site.

The user can prevent the use of cookies through an appropriate setting in his browser software. In some cases, some website features may no longer be fully available. Furthermore, the user can prevent the collection of data generated by cookies and refer to the use of the website (including the IP address) as well as the processing of these data by Google by installing the browser plug-in available at https://tools.google.com. By renouncing this measure, the user consents to the processing of his / her data by Google Analytics in the manner described and for the purposes indicated.

Google Analytics is managed by Google Inc., Amphitheater Parkway, Mountain View, CA 94043, USA. For more information on the protection of Google Analytics data, you can consult the site https://support.google.com/analytics.

3.      Hubspot CRM system

User information can be stored in our customer relationship management system ("CRM system") or in other similar systems. The 4IT Solutions website uses HubSpot, a service of American HubSpot Inc. (hereinafter "HubSpot"). HubSpot uses web beacons and cookies to help us analyze your use of our site. In other words, if you contact us, register for an event or send another module integrated by HubSpot, your activities on this website will be assigned to your cookie, if you have given your consent pursuant to art. 6 paragraph 1 letter. to GDPR, thus allowing an in-depth analysis of the use of our website (eg pages visited, date and time of visits, completed forms, downloaded documents). Furthermore, for some modules we will send you the digital resources requested by e-mail. This allows us to better adapt the user experience on the website and external communication to the needs of our visitors.

HubSpot is certified according to the EU-US standard and according to the Swiss-American Privacy Shield standard and therefore guarantees adequate data protection. You can find complete information on how HubSpot handles the collected data and how they are protected in the HubSpot Privacy Policy.

4.      Integration of third-party services and content

As part of the 4IT Solutions online offer and on the basis of legitimate interests (ie the interest in the analysis, optimization and economic management of the online offer pursuant to art. 6 para. 1 lett. F. GDPR), 4IT Solutions uses offers of content or third-party services to integrate them into its offer.

The following representation provides an overview of third-party suppliers and their contents, as well as links to their privacy policies, which contain further information on the processing of data and the possibilities to object (so-called "opt-out").

Facebook Privacy Policy

4IT Solutions uses the functions of Facebook, a social network of Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbor, Dublin 2 Ireland. You can read the functions (social plug-ins) provided by Facebook at https://developers.facebook.com/docs/plugins/
By visiting the 4IT Solutions website, the information can be transmitted to Facebook. If you have a Facebook account, Facebook can associate this information with your personal account. If you do not want this to happen, please log out of Facebook.
The privacy policy, the information collected by Facebook and the way it is used are available at https://www.facebook.com/policy

LinkedIn Privacy Policy

The 4IT Solutions website uses LinkedIn Corporation’s social media LinkedIn network, 2029 Stierlin Court, Mountain View, CA 94043, USA.Recalling the pages that use these functions, the data (IP address, browser data, date and time, cookies) are transmitted to LinkedIn, stored and evaluated. If the user has a LinkedIn account and is connected, this data will be assigned to the personal account and to the data stored in it.The LinkedIn Privacy Policy, which information it collects and how it uses it, is available at https://www.linkedin.com/legal/privacy-policy.

Google Maps

By using the 4IT Solutions website, you consent to the collection, processing and use of data automatically collected by Google Inc., its representatives and third parties. Google Maps terms of use can be found in "Google Maps Terms of Use".

5.      Information, authorizations, revocation, cancellation, contact

The user can request information from 4IT Solutions at any time by writing to 4IT Solutions Sagl, Via Grumo 31, CH-6929 Gravesano, or by sending an email to privacy@4itsolutions.com, regarding the data stored and / or associated with him, their origin (if available), the recipient or categories of recipients to whom these data have been transmitted, as well as the purpose of data storage for the purpose and possibly the legal bases of data processing, as well as the categories of personal data processed and of the persons involved in the conservation and collection of data.

The user can request to 4IT Solutions, at any time in writing, the cancellation, correction or updating of his data, by writing to 4IT Solutions Sagl, Via Grumo 31, CH-6929 Gravesano, or by sending an email to privacy@4itsolutions.com. The data will be corrected, updated or canceled as soon as possible, unless the cancellation is not possible because there is an order in progress or due to the legal obligations of conservation. In this case, the data will be deleted as soon as possible after completion of the order. Furthermore, the data stored will be deleted by 4IT Solutions once the legal or contractual term for storage has expired or if 4IT Solutions no longer needs the data.

4IT Solutions can refuse, limit or postpone the release of the information, if a law provides for it.

6.      Changes to this privacy statement

4IT Solutions reserves the right to modify, supplement or replace this privacy statement at any time and without prior notice. The version of the valid privacy statement is the one published on the website.


 
 
 
 
 
 
 

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Privacy Policy